Privacy Policy
This policy explains what personal data Klonza collects, why, and what you can do about it. Klonza is run by Centenum Technologies Inc, 287 Kincardine Ter, Milton, Ontario L9T 8N1, Canada ("we", "us"). Questions go to privacy@klonza.com.
Who this covers
- Firms: real estate firms that sign up to Klonza, and their staff.
- Partners: people who sell for a firm and use Klonza to get flyers, pages and leads.
- Buyers and enquirers: people who fill in a form on a Klonza page or message a firm on WhatsApp through Klonza.
For buyers and partners, the firm decides why their data is used and is the controller of it. We process it for the firm under our agreement with them.
What we collect
- Account details: name, email address, phone number, the firm you belong to, and your sign-in history.
- What you put on flyers and pages: names, phone numbers, photos and estate details.
- Enquiries: the name, phone number, email and message a person sends through a Klonza page.
- WhatsApp data, when a firm connects its WhatsApp Business account: the firm's WhatsApp Business account ID and phone number ID, and the messages sent and received through it, with the phone number and profile name of the person on the other side, message times and delivery status.
- Sales records a firm keeps in Klonza: purchases, payment plans, receipts and partner earnings.
- Technical data: IP address, device and browser type, and error logs, to keep the service working and safe.
How we use it
- To run Klonza for the firm: make flyers, show pages, pass on enquiries, show and send WhatsApp messages, keep sales records.
- To sign people in and keep accounts safe.
- To send account messages, such as sign-in codes and notices about the service.
- To fix faults and improve the service.
- To meet legal duties.
We do not sell personal data. We do not use WhatsApp messages or buyers' data for our own advertising, and we do not use one firm's data for another firm.
WhatsApp and Meta
When a firm connects WhatsApp to Klonza through Meta's sign-up, Meta gives Klonza permission to send and receive messages and manage message templates for that firm's WhatsApp Business account only. Messages pass through Meta's WhatsApp Business Platform, and Meta's own terms and privacy policy apply to them. A firm can disconnect at any time in Klonza or in Meta Business Settings, and we then stop all access to its WhatsApp account.
Who we share it with
- The firm the data belongs to, and the staff and partners the firm allows.
- Service providers who run parts of Klonza for us: cloud hosting and storage (Amazon Web Services, MongoDB Atlas), email delivery, messaging (Meta for WhatsApp, SMS providers), and AI providers that help write replies and flyer text. Each one may use the data only to provide its service to us.
- Authorities, when the law requires it.
Where it is kept and for how long
Data is stored on servers in the European Union and North America and protected in transit with TLS and at rest with encryption. Each firm's data is kept apart from every other firm's. We keep data while the firm's account is open. When a firm closes its account, we delete its data within 90 days, except records the law requires us to keep longer.
Your choices and rights
You can ask to see, correct, export or delete your personal data, or object to how it is used. If a firm holds your data, you can ask the firm or ask us and we will pass it on. To delete data, follow the steps on our data deletion page. You may also complain to your local data protection authority, such as the Nigeria Data Protection Commission or the Office of the Privacy Commissioner of Canada.
Children
Klonza is for businesses and is not meant for anyone under 18.
Changes
If we change this policy we will update the date above, and tell firms by email if the change is important.
Contact
Email: privacy@klonza.com